IP Phones not Visible or stuck on “Pending”

October 5, 2018 12:43 pm Published by
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If the Sidekick is REACHABLE, but the IP Phones are NOT Visible (all red X), or stuck on “Pending” status, then the Sidekick is in a different broadcast domain from the IP Phones.  Likely causes include:

  • Being given an IP address in a different subnet from the DHCP server than the IP Phones
  • The Sidekick’s port on the Ethernet switch is in more than just the VoIP VLAN

 

Categorised in: Troubleshooting

This post was written by Reply Cloud

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