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IP Phones not Visible or stuck on “Pending”

If the Sidekick is REACHABLE, but the IP Phones are NOT Visible (all red X), or stuck on “Pending” status, then the Sidekick is in a different broadcast domain from the IP Phones.  Likely causes include:

  • Being given an IP address in a different subnet from the DHCP server than the IP Phones
  • The Sidekick’s port on the Ethernet switch is in more than just the VoIP VLAN