After completing the Network Assessment the Reply Cloud system will return a score of either Passed, Moderate, or Issues Found.  In the case where a moderate score is reflected, the location is returning either higher or lower scores against key metrics.  Following are the thresholds for each component measured:

MOS is below 3.8

Download Speed is below 10 Mbps

Concurrent Call Test: Latency > 80ms and/or Jitter > 30 and/or Packet Loss >3

Packet Prioritization: If not detected a Moderate score is given

Double NAT:  If detected, a Moderate score is given.