Installation Failed or Unreachable

If the installation result showed “Failed” or the Sidekick is UNREACHABLE in the portal, likely causes include:

• Not receiving an IP Address from the DHCP server
• The assigned IP Address cannot route to the Internet
• The DNS servers cannot resolve the host address of portal.reply-sidekick.com correctly.
• The Reply Server is not reachable.

Make sure that the Sidekick has the following:

• One blinking GREEN light
• One solid GREEN light
• One blinking RED light

Download and install the Reply Cloud mobile application from the Apple app store or Google Play store.

• Select “Click to troubleshoot” on the bottom of the app screen
• Follow the instructions to connect to the Sidekick wireless on the App
• The App will display what connection information the Sidekick is receiving from the network.