Webex Teams Integration

You can receive Alerts from the Reply Cloud platform in the form of messages to Spaces in Cisco Webex Teams. To start receiving alerts in Webex Teams, you first need to create a Webhook URL and then activate it in the Reply Cloud Portal in your user profile.

Create a Webhook URL from Cisco Webex Teams

First, navigate to the Cisco Webex App Hub to connect Incoming Webhooks to your account. https://apphub.webex.com/teams/applications/incoming-webhooks-cisco-systems

Second, login with your Webex Teams credentials.

Once you are logged in, click “Connect”.

Scroll to the bottom of the page, complete the “Webhook name” field, and choose the Teams Space where you would like to receive Reply Cloud notifications. (Note that the Webhook name cannot contain any special characters including an underscore or it will not create the URL).

When the URL is created, copy it to your clipboard and paste it into the Reply Portal on the Integrations tab of your user profile.