Product Documentation

• Product Benefits & Overview
• Feature Overview

Sidekick Installation

• Pre-Installation Design Guide
• Mirrored Port Configuration Guide
• Mirror Port Setup Walkthrough
• Installation Guide
• Portal Installation Walkthrough

Portal Guides

• VoIP Network Assessment
• Activating Mirror Mode
• Adding Devices
• Access IP Phone Web Server
• Managing Alerts & Viewing Alert History
• Monitoring SIP Signal Data
• Packet Capture Walkthrough
• Running & Scheduling Tests
• Reports
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Troubleshooting

• Install Failed or Unreachable
• IP Phones not Visible or stuck on "Pending"
• MOS Score stuck on "Pending"
• RMA/Return

Mobile Application

• Apple App Store
• Google Play Store

Release Notes

• Release 11.19.19
• Release 12.20.19
• Release 3.23.20
• Release 9.9.20